I am a Mobility Participant

Login/Password Issues

• I haven’t received my login/password. What should I do?
• I forgot my login/password, what should I do?
• Why can’t I connect, even though my login and password are correct?
• Do I need to activate my OLS account?
• What can I do if the site automatically logs me out?
• For how long does my OLS account remain active?

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Language Assessment Issues

• How can I take the first language assessment?
• Language Assessment - User Guide
• How and when can I take the final language assessment?
• Is there a difference between the first and the final OLS language assessment?
• I missed the language assessment deadline, what should I do?
• How can I change the language of my assessment?

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Language Course Issues

• Language Course - User Guide
• Language Course – Guided Tour
• What are the OLS contests and how can I participate?
• Grammar Glossary
• How can I access the language course?
• I missed the deadline to connect to my OLS language course for the first time, what can I do?

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Profile Issues

• How can I change my mobility dates?
• The language of my OLS language assessment is not correct, can I change it?
• Do I have to indicate my time zone in ‘My profile’?

Email Issues

• I didn’t receive my invitation email to take the first language assessment. What should I do?
• Why do I still receive email reminders after taking the first OLS language assessment?
• I didn’t receive my invitation email to the final language assessment. What should I do?
• I didn’t receive my invitation email to the language course. What should I do?
• I received two separate invitation emails to two different email addresses. What should I do?

General Questions About OLS

• What is Online Linguistic Support (OLS)?
• Why are we using OLS?
• Who can benefit from OLS?
• What is the added value of the OLS language assessment?
• What are the advantages of the OLS language courses?
• How does OLS work?

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